Outcome | Trust Center

Outcome

Outcome's comprehensive AI-powered workflow automation platform revolutionizes CRE operations. Seamlessly automate hours of manual work and unlock data intelligence you can trust. Unlock data intelligence for every outcome.

Subprocessors

Amazon Web Services, Inc

Provides the core cloud infrastructure, including compute, storage, and database services, on which the Outcome platform is built.

Data location: US

Anthropic, Inc

Provides AI model processing capabilities to support and enhance select product features.

OpenAI, L.L.C.

Provides AI model processing capabilities to support and enhance select product features.

Monitoring

Continuously monitored by Secureframe

View all

Change Management

Configuration and Asset Management Policy

A Configuration and Asset Management Policy governs configurations for new sensitive systems

Change Management Policy

A Change Management Policy governs the documenting, tracking, testing, and approving of system, network, security, and infrastructure changes.

Secure Development Policy

A Secure Development Policy defines the requirements for secure software and system development and maintenance.

Production Data Use is Restricted

Production data is not used in the development and testing environments, unless required for debugging customer issues.

Availability

Uptime and Availability Monitoring

System tools monitors for uptime and availability based on predetermined criteria.

Business Continuity and Disaster Recovery Policy

Business Continuity and Disaster Recovery Policy governs required processes for restoring the service or supporting infrastructure after suffering a disaster or disruption.

Organizational Management

Internal Control Policy

An Internal Control Policy identifies how a system of controls should be maintained to safeguard assets, promote operational efficiency, and encourage adherence to prescribed managerial policies.

Information Security Policy

An Information Security Policy establishes the security requirements for maintaining the security, confidentiality, integrity, and availability of applications, systems, infrastructure, and data.

Information Security Program Review

Management is responsible for the design, implementation, and management of the organization’s security policies and procedures. The policies and procedures are reviewed by management at least annually.

Performance Review Policy

A Performance Review Policy provides personnel context and transparency into their performance and career development processes.

Code of Conduct

A Code of Conduct outlines ethical expectations, behavior standards, and ramifications of noncompliance.

Disciplinary Action

Personnel who violate information security policies are subject to disciplinary action and such disciplinary action is clearly documented in one or more policies.

Acceptable Use Policy

An Acceptable Use Policy defines standards for appropriate and secure use of company hardware and electronic systems including storage media, communication tools and internet access.

Confidentiality

Data Classification Policy

A Data Classification Policy details the security and handling protocols for sensitive data.

Data Retention and Disposal Policy

A Data Retention and Disposal Policy specifies how customer data is to be retained and disposed of based on compliance requirements and contractual obligations.

Vulnerability Management

Vulnerability and Patch Management Policy

A Vulnerability Management and Patch Management Policy outlines the processes to efficiently respond to identified vulnerabilities.

Incident Response

Incident Response Plan

An Incident Response Plan outlines the process of identifying, prioritizing, communicating, assigning and tracking confirmed incidents through to resolution.

Risk Assessment

Vendor Due Diligence Review

Vendor SOC 2 reports (or equivalent) are collected and reviewed on at least an annual basis.

Risk Assessment and Treatment Policy

A Risk Assessment and Treatment Policy governs the process for conducting risk assessments to account for threats, vulnerabilities, likelihood, and impact with respect to assets, team members, customers, vendors, suppliers, and partners. Risk tolerance and strategies are also defined in the policy.

Vendor Risk Management Policy

A Vendor Risk Management Policy defines a framework for the onboarding and management of the vendor relationship lifecycle.

Network Security

Network Security Policy

A Network Security Policy identifies the requirements for protecting information and systems within and across networks.

Access Security

Access to Product is Restricted

Non-console access to production infrastructure is restricted to users with a unique SSH key or access key

Unique Access IDs

Personnel are assigned unique IDs to access sensitive systems, networks, and information

Access Control and Termination Policy

An Access Control and Termination Policy governs authentication and access to applicable systems, data, and networks.

Encryption and Key Management Policy

An Encryption and Key Management Policy supports the secure encryption and decryption of app secrets, and governs the use of cryptographic controls.

Physical Security

Physical Security Policy

A Physical Security Policy that details physical security requirements for the company facilities is in place.

Communications

A Privacy Policy to both external users and internal personnel. This policy details the company's privacy commitments.